Privacy Policy

Effective Date: 12/09/2024
Last Updated: 12/09/2024

At Eden Skye (“we,” “us,” “our”), protecting your privacy and safeguarding your personal information is one of our top priorities. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and interact with us in any way.

By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the site immediately.

1. Information We Collect

We may collect both personal information (information that can identify you) and non-personal information (information that does not directly identify you) as part of your interaction with our Services.

Types of Information We Collect:

• Personal Information: This may include your name, email address, phone number, billing information, and payment details.

• Account Information: Usernames, display names, and profile information you provide when creating an account.

• Payment Information: Credit card details, payment platform information, and other payment-related data, which are processed securely by third-party payment processors.

• Usage Data: IP addresses, device types, browser types, and activity logs that show how you interact with our platform.

• Location Information: General location data derived from your IP address, used to tailor our Services to your region.

How We Collect Your Information:

• Directly From You: When you sign up, submit forms, make purchases, or contact customer support.

• Automatically: When you access or browse our website, we collect data using cookies, tracking technologies, and similar tools.

2. How We Use Your Information

We collect your information to improve your experience, operate our business, and provide the Services you've requested. Specifically, we use your information for:

• Account Management: To register, maintain, and personalize your user profile.

• Payment Processing: To process payments and manage billing.

• Service Delivery: To provide personalized experiences, content, and interactions.

• Customer Support: To respond to your inquiries, issues, and service requests.

• Marketing & Promotions: To send you updates, promotions, and relevant offers (with your consent).

• Legal Compliance: To comply with laws, regulations, and legal obligations.

• Analytics & Improvement: To understand usage trends, improve services, and customize user experience.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, in certain cases, we may share your information with trusted partners and service providers.

Parties We May Share With:

• Payment Processors: To facilitate secure payments and transactions.

• Service Providers: Third-party vendors that support our business (e.g., hosting, email services, analytics, and customer support tools).

• Legal Authorities: If required by law, subpoena, or to protect the safety and rights of our users, employees, and partners.

We require all third parties that receive your data to follow strict confidentiality and security measures.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve the user experience, monitor traffic, and understand user preferences. Cookies are small files stored on your device that help us remember your information.

How We Use Cookies:

• Essential Cookies: Required to enable core features of our site, such as logins and secure payment processing.

• Analytics Cookies: Help us understand how visitors interact with the website and where improvements can be made.

• Preference Cookies: Store your preferences, such as language or region, for a more personalized experience.

You can control or delete cookies via your browser settings. However, disabling cookies may limit your ability to use some features of our website.

5. Payment Security

Payment Information: To process payments, we use secure third-party payment gateways. [Your Business Name] does not store your complete payment information on our servers. Instead, this data is encrypted and managed directly by our payment processors.

We adhere to Payment Card Industry Data Security Standards (PCI-DSS) to protect your payment details. Your payment information is processed securely through encryption, and only authorized parties have access to it.

If you have concerns about payment security, please reach out to [Insert Contact Email].

6. How We Protect Your Information

We prioritize the security of your personal information and take reasonable measures to protect it from loss, misuse, or unauthorized access. Our security measures include:

• Encryption: Sensitive information, like payment data, is encrypted both in transit and at rest.

• Access Control: Only authorized employees, contractors, and service providers have access to your personal information.

• Regular Monitoring: We monitor for security breaches and suspicious activity.

Despite our efforts, no online system can be guaranteed 100% secure. If you believe your data has been compromised, please notify us immediately at [Insert Contact Email].

7. Your Privacy Rights

Depending on your location, you may have certain privacy rights, including:

• Access & Correction: Request a copy of your personal information and correct any inaccuracies.

• Deletion: Request that we delete your personal information (subject to applicable laws).

• Marketing Opt-Out: Opt-out of receiving marketing communications from us.

How to Exercise Your Rights:
To exercise your rights, contact us at [Insert Contact Email]. We will process your request in accordance with applicable laws and respond within a reasonable time.

8. Children's Privacy

Our Services are intended for users 18 years of age or older. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will delete it immediately. If you believe we have unintentionally collected a child’s information, please contact us at [Insert Contact Email].

9. International Users

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, or processed in the U.S. where privacy laws may not be as strict as those in your country. By using our Services, you consent to this transfer.

10. Updates to this Privacy Policy

We may update or modify this Privacy Policy from time to time. Changes will be effective upon posting. If the changes are significant, we may notify you via email or with an in-app alert. Check this page periodically to stay informed.

If you continue to use our Services after changes are posted, you agree to the updated Privacy Policy.

11. Third-Party Links

Our site may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you engage with.

12. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to request deletion of your personal data, contact us at [Insert Contact Email].

13. Data Breach Response

If a data breach occurs, we will notify affected users as required by applicable law. We will also report the breach to appropriate authorities and take steps to secure affected data.

14. Your Consent

By using our Services, you consent to the terms of this Privacy Policy. If you do not agree to these terms, please discontinue use immediately.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Eden Skye
Email: edenskyeoncall@gmail.com

We value your trust and are committed to protecting your privacy.